CCleaner

mitja.kolsek -

CCleaner, its current version 5.65 and likely some earlier versions, has a compatibility problem with 0patch resulting in ccleaner.exe or ccleaner64.exe processes occasionally crashing. We were only able to reproduce this immediately after installation of CCleaner but some users reported crashes while using CCleaner.

 

Workarounds

A. Excluding CCleaner.exe and CCleaner64.exe in 0patch.

  1. As administrator, set registry value ExcludeModules under HKEY_LOCAL_MACHINE\SOFTWARE\0patch to "CCleaner.exe|CCleaner64.exe"
  2. Restart 0patch Service

B. Using older CCleaner, as suggested by some forums as a solution for crashing with other security products. We confirmed that version 5.40 (https://download.ccleaner.com/ccsetup540.exe) didn't result in any crashes after installation.

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2 Comments

  • 0
    Avatar
    gurugabe

    I have not been able to get that registry trick to work. I have tried "CCleaner.exe|CCleaner64.exe", CCleaner.exe|CCleaner64.exe, and CCleaner64.exe in the ExcludeModules and even restarted the computer to make sure. Still did not work but uninstalling 0Patch did work on letting CCleaner run again.

  • 0
    Avatar
    mspin8

    Version 5.63 also works without issues on my computer. Any version higher than that allows a normal installation, but immediately goes to a blank CCleaner screen when you launch the program.

    I spent quite some time trying o troubelshoot that when I tried to update to a newer version. Now I know where it came from.

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