If 0patch Agent installation fails, please try some of the following as applicable:
- If on Windows 7 or Server 2008 R2, make sure you have January 2020 Windows Update installed.
- Download the installation package again and try installing the agent again.
- Restart your computer and try installing the agent again.
- If 0patch Agent has been installed on the computer before, manually clean up any of its residues:
- Execute sc delete 0patchService to delete the 0patch service.
- Execute sc delete 0patchDriver to delete the 0patch kernel driver.
- Delete the entire 0patch folder under c:\Program Files (on 32-bit Windows) or c:\Program Files (x86) folder (on 64-bit Windows), or wherever you tried to install 0patch Agent if you chose not to use the default location.
- Launch regedit.exe as administrator and delete the entire HKLM\Software\0patch registry key.
- Try installing the agent again.
- If failed installation reported errors 2502 or 2503, please use this article that has helped a few of our users before who had the same problem.
- If none of the above helps, please report the details of your problems along with attached c:\Windows\Temp\0patchInstall.log to support@0patch.com
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