Troubleshooting
We've all been there: the product doesn't seem to work, behaves strangely, seems to be causing issues on the computer, or keeps having fist fights with some other product you also want to have. Although we try really hard to avoid it, our code has bugs and can behave unexpectedly on systems that differ from those we use for testing, and our products sometimes just don't work well when sharing the room with some others. These articles are here to help you through the most frequently observed and reported troubles. If you stumble on a problem that you can't find here, don't hesitate reporting it via the "Submit a request" link at the top of this page - you'll help us make the product better not just for you but also for others.
Account creation, purchasing, managing licenses
- I registered an account but haven't received the account activation email from 0patch
- Can I purchase more than 10 licenses via the online form (the dropdown only lists up to 10 licenses)?
- Broken links for account activation and password reset in some web email applications
- I get a "404 Page Not Found" error during account registration
0patch Agent
- Agent can't connect to the server. What is wrong?
- 0patch Agent is generating very large log files
- I can't paste the password from my password manager to 0patch Agent
- "Microsoft.VC90.CRT" error during installation of 0patch Agent
- 0patch Agent fails to install
- Error: "0patch user interface cannot be open because 0patch registry keys (settings) cannot be opened (initLog)!"
Compatibility Issues and Miscellaneous
- 0patch Agent can't connect to server due to expired Sectigo root certificate
- Random problems at system startup
- One of my applications is crashing when 0patch Agent is installed
- Various licensing-related and Microsoft Office-related issues on Windows 10 and Servers when 0patch Agent is installed
- Cygwin applications behave strangely with 0patch
- SentinelOne compatibility